Privacy Policy

Robinson Udale are committed to protecting and respecting your privacy and data security.

This policy sets out the basis on which any personal data, we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding personal date and how we will treat it.

Our privacy policy

• We do not share any personal information we collect on you with any other organisations or individuals without express permission.
• We keep all information you provide to us, no matter how or why you provide it, completely confidential.
• Only those employees and contractors we specifically employ with relevant business duties may access personal information, and only to perform their duties. They are strictly prohibited from any other use.
• No personal information will be provided to any third party, except of course in the unusual event should we be required to do so by law.
• By using any of the forms on our website, you implicitly agree to be bound by our privacy policy and legal disclaimer.
• By using any of the forms on our website you agree to have your email address added to our mailing list.
• Our website may contain links that make it easy for you to visit other websites. If you use the links to visit another website operated by a third party please check the privacy policy of that third party and satisfy yourself that the terms are acceptable before you use or submit personal data to such website. We have no control over such third party websites and information you provide or which may be collected by such website is controlled by the relevant third party of such website. Accordingly, we cannot be held responsible for the privacy and protection of any information which you provide or which may be collected by the third party provider, while visiting or using such websites.
• Whilst we take all reasonable precautions to protect any personal data users may input via this website we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.
• We comply with the Data Protection Act 1998 and its requirements.
• You have the right to ask us for a copy of your personal data and have the right to amend or delete the data.

Live Chat Privacy Policy

We use a live chat service on our website provided by a third party called Chat Heroes. Their privacy policy is available here: https://chatheroes.com/privacy-policy/

When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system.

We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependent on location, we may also need to confirm a postcode.

Transfer and storage of your information

The information collected by our live chat service is processed by Chat Heroes and their third party chat service provider, SnapEngage, the privacy policy of which is available here: https://snapengage.com/privacy-policy/

SnapEngage stores your information for 120 days / 4 months. A transcript of your live chat is forwarded to us by SnapEngage via email and stored on our servers.

Live Chat Cookies

Our live chat service uses functional cookies to allow it to function properly. For further information on these cookies, please see our cookies policy.

SnapEngage transfer(s) and stores(s) your information outside of the European Economic Area. For further information on the safeguards used, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in collecting your IP address, browser information and device to better understand our customers as they access our website and live chat service. We have a legitimate interest in collecting your name, email address, phone number and any additional information you provide in order to be able to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you on one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible. We ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.

How Long We Retain Your information Live chat transcripts: we store the information from our live chat service for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law.

Transfers of your information outside the European Economic Area

Live chat: Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.

Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used:  Chat Heroes have entered into a Data Processing Addendum to their main supply agreement with SnapEngage which provides additional rights to individuals in respect of their personal data that can be enforced directly against the data exporter and the data importer. This addendum includes the Standard Contractual Clauses (controller to processor) as issued for this purpose by the UK Information Commissioner’s Office in 2010, and which are confirmed by the ICO on their website still to be current. More information from the ICO here: International transfers after the UK exit from the EU Implementation Period | ICO